Frequently Asked Questions
OEM & Spare Parts
Original equipment manufacturer (OEM) is a company that produces parts and equipment that may be marketed by another manufacturer. OEM also means the maker of an automotive part that is manufactured by the same company that produced the original part used in the automobile's assembly. For example, if Acme Manufacturing Co. makes power cords that are used on IBM computers, Acme is an OEM.
BMW outsources many of the auto parts needed to manufacture its vehicle to OEMs. It depends upon a network of over 100 auto parts suppliers, although approximately 50% of its suppliers are either located in Germany or are subsidiaries of German-based companies. Some examples include:
- BorgWarner: Drivetrain components, such as clutches and automatic transmissions
- Mahle: Piston and cylinder components, valve train systems, and air and liquid management systems
- Delphi: Battery and electric vehicle charger components
Check out our Brands and Products Page to see what OEM parts we carry.
Aftermarket parts are parts made by private manufacturers to provide alternate replacement of OEM (original equipment manufacturer) parts. They are generally less expensive, with more variaties and more variety of quality and availability.
OEM parts should work exactly as the one you are replacing. It is what the vehicle was manufactured with and provides a peace of mind in its familiarity and performance.
A Genuine part is a part that is originally put in your vehicle when it was new and has the car manufacturer's logo on it. This does not mean the product is actually made by the car manufacturer, it is often times made by a different company but the car manufacturer's logo is added.
Buying an OEM part means removing the car manufacturer from the supply chain network, thus minimizing the supply chain costs. OEMs also rely on their ability to drive down the cost of production through economies of scale.
An OEM part is built by the same company that built the original product for the car maker. It is the same part that is in your car, except it does not have the car maker's logo.
Spare parts are interchangeable parts that are used for the repair or replacement of worn and damaged units.
Accessories are parts made for comfort, convenience, performance, safety, or customization, and are designed for add-on after the original sale of the motor vehicle.
Certain items are not sold by OEMs either due to lack of demand, contract obligations with car manufacturers or it is produced by the car manufacturer itself. Some examples include items with car manufacturer’s logo (emblem/carpet), certain body parts(doors/bonnet/bodykits), and spare parts for new vehicle models.
Choosing between OEM, aftermarket or genuine is up to the discretion of the buyer. We will offer as many options as we can to give customers the flexibility to choose.
As a general guideline, we recommend purchasing genuine parts for new vehicles, OEM parts for relatively older cars, and aftermarket replacement parts for vehicles that are close to or more than 10 years old. Our salesmen will also give case-by-case advice for customers who are in doubt.
Enquiry Process
At minimum, we will require your car model and car manufactured year.
For fast and accurate response from our sales team, it is recommended that you provide us with your VIN/chassis number. If possible, you can also provide the part number/picture of the items you are looking for. We may also ask for your phone number to create a account in our system for future references and convenience.
The Vehicle Identification Number (VIN) is a 17 digit serial number used to identify a vehicle. It normally starts with WBA, followed by some letters and digits.
You can usually find your vehicle VIN/chassis number on this few places:
- The inside frame/panel of your front door (usually driver's side)
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On the dash near the windshield
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On your BMW's insurance or registration certificate
- On onemotoring website > Login with Singpass > Vehicle Details (Singapore registered vehicles only)
- On LTA website > Enter relevant vehicle details > Enter Deregistration Date (put some time in the future) > Submit
There are many variants of car models that uses different parts. i.e engine configurations, vehicular add-ons, performance variations, color codes etc. With the VIN/chassis number, we can check the codes of the vehicle and make sure that the whatever parts you purchase will fit your vehicle.
For original BMW/MINI items that we don’t have ready stock, indent generally takes 3 days to up to a month, depending on availability worldwide. Our salesperson will inform you accordingly for indents.
Unfortunately, we do not offer or guarantee LTA certification for any items that we sell.
We are open on Saturdays from 9am – 1pm.
We will reply your enquiry within 2-3 business days, depending on the scope of your questions. Feel free to call/whatsapp our customer hotline +65 62917775 if you require an urgent response, or if your online enquiry was not replied to.
We provide in-house deliveries to workshops in Singapore. We can also help arrange deliveries for oversea customers. We use postage services for online store purchases.
For other purchases, we may assist with delivery using local couriers, chargeable to customer.
Yes, individual car owners are welcome to visit us at our office or at our e-commerce platforms.
Yes, we distribute to many workshops across Singapore, especially workshops specializing in BMWs.
Stock Keeping
We specialise in BMW and Mini OEM and genuine spare parts. We stock Mercedes OEM spare parts as well.
Sorry we do not. We only keep stock for BMW and MINI parts. This way, we can make sure we are able to stock the most complete range of spare parts for these car brands.
Yes we do sell BMW and MINI original car accessories.
Yes, we sell items for BMW M, M-Sport, M-Performance and JCW etc.
Yes we do. We have body kits, led headlights/tail lights, body parts (bumper/side panel), and turbos etc.
Yes, we have stock for old BMW/MINI/Mercedes models, as back as BMW E36, E24, M40 and more.
Yes, we sell spare parts for BMW and MINI hybrids and electric vehicles, such as the BMW i3 and BMW i8.
Unfortunately no, we do not keep stock for these product types. However, we do welcome and assist customers who are interested in indenting them.
We are able to keep prices low due to economies of scale. We order in large quantities for exportation and distribution. We are authorised distributors for many large OEMs - therefore we are able to purchase and sell at lower prices.
We are also always sourcing for better suppliers, and we continuously improve our efficiency through better management and technology, cutting down on unnecessary costs.
Payment & Aftersales
We accept many different forms of payment, including cash, Nets, Visa, Mastercard, American Express, Diners, Alipay, Paypal, Paywave and PayNow.
Deposit can be made by cash, bank transfer or PayNow.
We do not provide installation or servicing of vehicles. However, there are many workshops nearby, including a few right next door. Customers looking for installation advices can consult our salesmen when making purchases.
Yes, we accept refunds or exchange if the items are unused and supplied wrongly by us, within 7 days of purchase. However, items that are indented or purchased wrongly by customer are not eligible for refunds or exchange.
For more information on refund/exchange policies, please refer to our Eng Soon Claim & Return Policy, or check with our salespersons before making purchases.
Yes, GST refund if available for foreign customers who are flying out from Singapore. Do take note a minimum purchase of SGD$100 is required. We will also require your passport to be presented at our counter. Please make sure to inform the cashier before you make payment.